Sunday, January 2, 2011

JANUARY 2, 2011

We had only one disappointment this past season and that is Harv's new wheelchair arrived
but was damaged. It came with the box top completely open and all the parts out of the bags and the bags and parts just stuffed down in the box. I happened to see it and ran out and caught the gal delivering and she said she didn't see it open. Well a blind man could see it open. I just wanted her to come back and look at it and she did. I wanted to make sure someone other then us knew how it arrived. They apparently dropped it and the box opened up and out flew the chair and parts. The right wheel was heading sideways plus scratched, etc. This doesn't sound like a big deal but when you are in a wheelchair all the time they are custom made to fit your body. Seat size, leg height, etc.

Harv started the process last spring when we arrived home. It takes weeks for the paperworks to go through Medicare and then our secondary insurance. After that he has to go down to the Rehab Inst. of Chicago to be measured, fitted, etc. Also he tells them how he wants the breaks to work, wheels removeable or not, etc. After this the chair is ordered through a medical supply house. Well he was told he would have it before we left in Oct. Well we didn't leave until Nov. and it still wasn't ready for him. They had not ordered right and some new parts had to be ordered in. So after about 7 months it arrived in that condition. This wheelchair runs in the 4500.00 range and it is not a power chair. We only have to pay a portion of that.

Well the story is they are starting over and have ordered him a new chair. It will probably not be done until we arrive home in May or later.

I don't understand that when this happened UPS at least should have taped the box up again and then marked it that it had been opened. I have had this happen before with a box of clothes that had conveyor belt marks all over them. Box split and they picked it all up grease and all and threw it back and retaped it. They did reimbrse me for what was damaged.

This is more for the family's info but it feels good to rant a bit about it. Is nothing done right anymore? I should have taken a pic of the chair and I could have shown you.
Didn't think about it at the time.

6 comments:

Gerry Krueger said...

Go ahead and rant... Letting the frustration out is healthy... So sorry about the wheelchair as the waiting will seem forever... I'm thinking of getting another vehicle as getting mom's wheelchair in and out of the trunk of my car is very hard on my back and shoulders. Maybe a small stationwagon... Gerry K.

Gina E. said...

Oh Freda,
That is absolutely appalling. You posted a comment on my blog in response to my post about the problems I had with our ISP. You might remember the lengths I went to, to get it sorted out - the ombudsman, current affairs t.v show, etc.! Well I think you should go down that road too. Okay, they are making another one, but the whole incident should never have happened in the first place. People are just too darn careless these days. It is a very important item for your Harv to have in order to live as best he can, and people who deliver such items should be held accountable for such carelessness.
End of my rant!

Allison Ann Aller said...

I am really sorry to hear about this, Freda!
Indeed, always have that camera at the ready for documentation. Sad this is necessary, though.
You and Harv are such positive people that I know you will get through this o.k. But it sure is a test of patience and good humor.

maggi said...

You deserve to rant after that sort of treatment. I just hope that this replacement will not take as long to reach Harv.

Sweet Old Vintage said...

Oh my... I hope you and Harv stay positive and enjoy your months till it all gets cleared up... Sure is hard to keep the good thoughts coming but I know you will do it... As always thanks for stopping in... and leaving kind words about my chandelier... It is not the one I would have truly desired but you know it is sweet and just so glad I found it at a reasonable price... Social security checks aren't premium for many people whom worked hard but didn't hit the big time or work for the goverment.... I am so happy to have what I do to enjo however... Life is good .... Blessings... and may all your wheelchair problems get fixed soon....

Plays with Needles said...

This just stinks. And it happens all too often I'm afraid. Good job standing up for yourself and complaining!!!!! I'm just sad that Harv has to wait so long. Thank God he has Feisty Freda in his corner!