We had only one disappointment this past season and that is Harv's new wheelchair arrived
but was damaged. It came with the box top completely open and all the parts out of the bags and the bags and parts just stuffed down in the box. I happened to see it and ran out and caught the gal delivering and she said she didn't see it open. Well a blind man could see it open. I just wanted her to come back and look at it and she did. I wanted to make sure someone other then us knew how it arrived. They apparently dropped it and the box opened up and out flew the chair and parts. The right wheel was heading sideways plus scratched, etc. This doesn't sound like a big deal but when you are in a wheelchair all the time they are custom made to fit your body. Seat size, leg height, etc.
Harv started the process last spring when we arrived home. It takes weeks for the paperworks to go through Medicare and then our secondary insurance. After that he has to go down to the Rehab Inst. of Chicago to be measured, fitted, etc. Also he tells them how he wants the breaks to work, wheels removeable or not, etc. After this the chair is ordered through a medical supply house. Well he was told he would have it before we left in Oct. Well we didn't leave until Nov. and it still wasn't ready for him. They had not ordered right and some new parts had to be ordered in. So after about 7 months it arrived in that condition. This wheelchair runs in the 4500.00 range and it is not a power chair. We only have to pay a portion of that.
Well the story is they are starting over and have ordered him a new chair. It will probably not be done until we arrive home in May or later.
I don't understand that when this happened UPS at least should have taped the box up again and then marked it that it had been opened. I have had this happen before with a box of clothes that had conveyor belt marks all over them. Box split and they picked it all up grease and all and threw it back and retaped it. They did reimbrse me for what was damaged.
This is more for the family's info but it feels good to rant a bit about it. Is nothing done right anymore? I should have taken a pic of the chair and I could have shown you.
Didn't think about it at the time.